REFUNDS & RETURNS
EVERY PIECE IS CREATED AND SOLD WITH CARE.
Last updated: September 19, 2026
At Ray Creates Art, we want you to know exactly what you’re purchasing before you place your order.
Because many of our products include original artwork, limited pieces, handmade items, custom creations and artist-designed merchandise, all sales are final unless there is a problem with your order.
We do not accept returns or provide refunds for change of mind, buyer’s remorse, ordering the wrong item or size, or deciding that an item is no longer wanted.
This policy does not limit any rights or remedies you may have under applicable consumer-protection law.
ALL SALES ARE FINAL
Unless otherwise stated on a specific product or required by applicable law:
All purchases from Ray Creates Art are final sale.
This includes:
Original Artwork · Prints · ArtLudiboards · Apparel & Wearable Art · Custom Artwork · Commissions · Personalized Products · Auction Purchases · Other Artist-Created Products
Please review product descriptions, photographs, measurements, sizing and other available information carefully before purchasing.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, materially different from what you ordered, or you receive the wrong item, please contact Ray Creates Art as soon as reasonably possible.
Include:
Your order number · A description of the issue · Clear photographs of the item · Photographs of the packaging if shipping damage occurred
Please keep the original packaging while the issue is being reviewed.
Once the problem has been confirmed, Ray Creates Art will determine an appropriate resolution based on the circumstances. This may include a replacement, repair, store credit or refund.
SHIPPING DAMAGE
We take care when preparing and packaging orders for shipment.
If an item appears to have been damaged during shipping, photograph both the item and its packaging and contact us as soon as reasonably possible.
Do not discard damaged packaging until the issue has been resolved, as photographs or the original packaging may be required for a shipping claim.
ORIGINAL ARTWORK
Original artwork is unique and often one of a kind.
Original artwork is final sale unless it arrives damaged, the wrong artwork was sent, it materially differs from the item purchased, or applicable law provides otherwise.
Natural variations visible in handmade and original artwork are part of the character of the work and are not considered defects.
CUSTOM & PERSONALIZED WORK
Custom artwork, commissions, personalized products and other work created specifically for a customer are final sale.
Because these pieces are produced according to individual requests, cancellations may not be available once design work, purchasing of materials, printing, painting, production or other customization has begun.
If Ray Creates Art makes an error in fulfilling the agreed custom order, contact us so the issue can be reviewed.
ART LUDIBOARDS
ArtLudiboards are individually designed and may involve painting, printed artwork, resin finishing and other handmade processes.
ArtLudiboard sales are final.
Minor handmade variations are part of the nature of the finished artwork and are not considered defects.
If a Ludiboard arrives damaged, defective, materially different from what was ordered, or the wrong board was delivered, contact us with photographs of the board and packaging.
APPAREL & WEARABLE ART
Please review available sizing information carefully before ordering.
Apparel and wearable-art sales are final, including purchases where the customer selects an incorrect size.
If the wrong product or size was sent by Ray Creates Art, or the item arrives damaged or defective, contact us so the issue can be reviewed.
Custom and personalized apparel is also final sale.
AUCTION PURCHASES
A winning auction bid represents a commitment to purchase the item at the winning price.
Completed auction purchases are final sale.
If an auction item arrives damaged, the wrong item is delivered, or the item materially differs from its listing, contact Ray Creates Art so the issue can be reviewed.
REFUNDS WHEN APPROVED
When a refund is determined to be appropriate, it will normally be issued to the original payment method.
Processing times after a refund is issued depend on the bank or payment provider.
Shipping charges are generally non-refundable unless the refund results from an error by Ray Creates Art, an eligible problem with the order, or applicable law requires otherwise.
CANCELLATIONS
If you contact us before an order has been processed, we may be able to cancel it.
Cancellation is not guaranteed once an order has entered processing, production or shipment.
Custom and personalized orders generally cannot be cancelled once work has begun.
YOUR LEGAL RIGHTS
Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer-protection law.
Ontario consumer-protection rules provide cancellation or refund rights in certain circumstances, including some cases involving misrepresentation, required online-sale information, or qualifying delivery failures.
SOMETHING WRONG WITH YOUR ORDER?
We’re here to help when there’s a genuine problem.
Use the Contact Us page on RayCreatesArt.com and include your order number, a description of the issue and photographs when relevant.